Effective Date: September 1, 2025
Contact: support@mobilework.in
At MobileworkIN, customer satisfaction is our top priority. We strive to ensure all services are delivered with the highest quality and care. However, if you are not satisfied or face any issues, our refund policy ensures a fair resolution.
You may be eligible for a refund in the following cases:
The service was cancelled before it began, and no professional was dispatched.
The service was not delivered due to our fault or that of our service partner.
The product (e.g. mobile accessory) delivered was damaged, defective, or incorrect.
The service was incomplete or unsatisfactory, and the issue was reported within 24 hours of completion.
Refunds will not be applicable in the following cases:
You cancel the service after the technician has arrived at your location (a cancellation fee may apply).
Damage caused due to user negligence or misuse.
Products that have been used, tampered with, or are not in original condition and packaging.
Refund requests made after 7 days of service or product delivery.
To request a refund, please contact our support team at:
📧 support@mobilework.in
Include the following details:
Booking ID or Order ID
Date and time of service
Reason for refund request
Supporting photos or documentation (if applicable)
Once your request is reviewed and approved, we will initiate the refund.
Refunds will be processed to the original method of payment.
Refunds typically take 5–7 business days to reflect in your account, depending on your bank/payment provider.
If a service is cancelled after confirmation but before dispatch, no charges will apply.
If cancelled after dispatch, a nominal cancellation fee may be deducted (based on distance, time, or professional effort).
If you have any questions about your refund, feel free to contact our support team:
📧 support@mobilework.in
We are here to help and ensure your experience with MobileworkIN is smooth and trustworthy.
